Theme Park Employee - Commercial

The Theme Park Employee – Commercial supports park operations by delivering exceptional guest experiences across Food & Beverage and Retail outlets throughout the theme park.

Key responsibilities & tasks

The role combines guest service, food and beverage operations, merchandising, sales, and operational support to ensure guests enjoy safe, memorable, and engaging dining and shopping experiences. Commercial team members play an important role in maintaining presentation standards, operational efficiency, food safety, and service quality while contributing to the overall success of the park’s commercial operations.

Guest service and commercial operations

Delivering friendly, proactive, and engaging guest service
Assisting guests with food, beverage, merchandise, and purchasing decisions
Providing product knowledge, menu guidance, features, and benefits
Processing POS transactions (cash and EFTPOS) accurately
Supporting upselling, suggestive selling, and add-on sales opportunities
Maintaining a professional and positive approach during busy service periods

Food and beverage operations

Preparing and serving food and beverage items
Maintaining portion control and product consistency
Supporting outlet opening and closing procedures
Maintaining food safety and hygiene standards in line with HACCP requirements
Washing and sanitising dishes, utensils, and kitchen equipment
Supporting stock rotation and kitchen organisation using FIFO principles

Retail operations and merchandising

Maintaining stock levels on the shop floor and storage areas
Ensuring correct ticketing, pricing, and security tagging
Supporting stock replenishment, rotation, and presentation standards
Assisting with stocktakes and internal transfers
Maintaining visually appealing retail and service environments