Question 1

Your personal information

Accepted Answer

Personal information includes any information or opinion about an identified individual, or an individual who is reasonably identifiable regardless of whether the information is true or not.  Coast Entertainment Holdings only collects personal information (and sensitive information, such as health information) which is necessary for, or related to, one or more of its functions or activities. The types of personal information we collect from you will depend upon the type of interaction that you have with us.  Broadly speaking, the types of personal information that we collect may include: your full name, address, email address and phone number; age, date of birth and gender; bank account details and tax file numbers; visitation, purchase, annual programs such as +Plus and redemption history; health information - if you intend to use one of our venues or services where your health status may be a consideration; whether you are a member of one of our commercial partners with whom we organise discounts or other promotional arrangements for members and customers; where applicable your licence, vehicle registration and insurance details; your image, if you appear in photographs or videos taken at one of our venues; enquiries, complaints, feedback and other information you share with us when communicating with us; marketing information, such as your interests based on your use of our website and Apps, preferences for our products and services, marketing and communication preferences, survey responses and information you share with us when you enter our promotions; usage and technical information collected by us when you use our websites and Apps, or interact with our marketing or online documentation (see Internet users section below for more information); social media handles or usernames, where you interact with us on social media; and if you apply for a job in one of our businesses, details about your education, employment history, membership of professional associations, referees and next of kin. Where we collect sensitive information from you (such as health information or details of memberships of professional associations) we will only do so with your consent, unless otherwise permitted or required by law.

Question 2

How we collect personal information

Accepted Answer

We may collect personal information from you in a number of ways, including: when you send us an e-mail, “contact us” message or make any other form of written enquiry; via our website, mobile sites, applications, widgets and other mobile interactive features (collectively “Apps”), for example, when you submit an online form, provide feedback through a QR Code App, or through the automatic collection of usage and technical information via cookies, tags, pixels and similar tracking technologies on our Website and Apps; when you interact with our official social media pages that we control, such as the official pages for our various businesses, including but not limited to Facebook, X (formerly known as Twitter), LinkedIn, Pinterest, Snapchat, YouTube and Instagram; when you visit or call one of our venues to ask about our services; when you sign up to use our services, whether online or in person; when you make a booking at one of our venues, either online or in person; when you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we (or one of our agents) conduct; when you purchase tickets to our venues or other products and services; when you purchase photos of your visit to one of our venues; when you complete a waiver form for one of our experiences or venues; when you sign up to receive our newsletters or marketing material or join any membership, annual pass/product, and /or other programs we offer; if a photograph or video recording of you is taken at one of our venues; and when you submit an application for employment with us. When you visit our venues or attend our events, we collect your personal information through our closed-circuit television (CCTV) system and similar surveillance and monitoring technologies which may capture your image, movements, actions and behaviour. We collect and use this information for security monitoring and incident investigation, protection of employees, visitors and property and as otherwise permitted by law. Access to this information is restricted to authorised employees and may be disclosed to insurers, legal representatives, and law enforcement and government bodies where required by law.   There may be some instances where personal information about you will be collected indirectly through third parties because it is unreasonable or impractical to collect personal information directly from you.  For example, from: service providers and resellers who help us sell tickets to our venues and other products and services; your friends via a refer a friend promotion; our commercial partners with whom we organise discounts or other promotional arrangements for members and customers; your parent or guardian, or someone else duly authorised to act on your behalf; our share registry service provider; debit and payment service providers who process transactions on behalf of our various businesses; market research organisations we engage to conduct market research; recruiters we have retained and from referees you have provided in support of a job application.

Question 3

Access by children

Accepted Answer

As we cannot distinguish the age of people accessing our websites and Apps, our Privacy Policy applies to all individuals. If a person under sixteen years of age has provided us with personal information or consented to receive marketing communications without parental or guardian consent, those details may be removed, and consent may be withdrawn by emailing us at privacy@coastentertainment.com.au.

Question 4

How we use your personal information

Accepted Answer

The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect, hold and use your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities, which includes: providing our products and services to you or someone else you know; providing, operating and managing our venues; to respond to your query or feedback; to process your application for product supply or membership of one of our businesses or to use or purchase one of our products or services; to process your order; to communicate with you or a person acting on your behalf in relation to a booking or your attendance at our venues, including operational communications; to promote and market our businesses, venues, products and services to you and others, and to inform you about products, services, offers and promotions of our third-party partners that may be of interest to you; to personalise our products, services and offers and to exclude you from seeing or receiving personalised content and marketing communications that are not relevant to you, including through the use of artificial intelligence models; to process and consider your application for employment; to assist with our internal business processes; for market research purposes and to improve our product and service offering; to administer contests, promotions and surveys; for any other purposes that you would reasonably expect; and to enable us to comply with our obligations under the law. We may send you marketing communications by email, text messages and other digital services (including via social media and targeted online ads), phone or post, where permitted by law. These communications may contain marketing and promotional material about our businesses, the products and services we offer, special offers, updates or promotions and third-party products and offers that we think may be of interest to you.  If you no longer wish to receive marketing communications from us, you may unsubscribe or opt out at any time by using the unsubscribe link in the marketing communication, replying STOP to our text messages, or by contacting us using the details in the ‘contact us’ section below.  When you opt out of receiving marketing communications, we will cease sending direct marketing communications to you.  However, you may still see general advertising in the market, and we will still contact you about important things, such as information relating to your bookings, the products or services you have purchased or changes to our policies.

Question 5

When we disclose your personal information

Accepted Answer

We only use or disclose personal information about you for the purposes for which it was collected, as set out above.  We may disclose personal information about you to: related entities within the Coast Entertainment Holdings Group; contractors, agents and suppliers we engage to provide products and/or perform services for us, for example customer feedback analysts, digital marketing agencies, online shopping cart service providers, photo processing companies, payment processors, analytics and IT service providers, social media and other digital platforms that help us to deliver offers and targeted online advertising, market research service providers and personal trainers; third-party partners that we work with to sell, advertise and market products and services and with whom we have agreed information sharing arrangements; event organisers and corporate booking partners in circumstances where you are attending an event organised by them; our share registry service provider for the purpose of managing our investors’ holdings; our professional advisors, such as lawyers and accountants; law enforcement bodies; a purchaser of all or part of Coast Entertainment Holdings' business; and any other person for any other purposes that would be reasonably expected (including if required by law). When third parties perform services on our behalf, we take reasonable steps to ensure the third party will protect your personal information in accordance with Australian privacy laws and in a manner consistent with this Privacy Policy.

Question 6

Disclosure of personal information overseas

Accepted Answer

From time to time, we may disclose your personal information to service providers who are based overseas or store data in overseas locations, including Singapore and the United States. We do not sell your name or other personal information to third parties.

Question 7

Anonymity and pseudonyms

Accepted Answer

From time to time, you may be able to visit our venues or websites and deal with us anonymously or by pseudonym.  However, we require certain personal information to be able to provide you with the services, products or information you seek.  If you do not provide us with certain required information, we may not be able to provide you or someone else you know with access to those services or products or respond to your request or communication.   For example, we may not be able to respond to your enquiry, assess your application, enter you in a promotion, or send you requested information.

Question 8

Updating personal information

Accepted Answer

We take reasonable steps to ensure that the personal information we collect, hold and use is accurate, complete and up to date. However, the accuracy of the information we hold depends on the accuracy of the information you provide. You can access or request us to correct your personal information at any time.  We ask you to keep your information as current as possible so that we may continue to provide you with useful information. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.  We will take reasonable steps to correct the information so that it is accurate, complete and up to date. To access or correct your personal information, please email us at  privacy@coastentertainment.com.au Alternatively, if you have an online account with one of our businesses, you may update your details via your online account. If there is a lawful reason for not providing you with access or correcting your personal information, we will provide you with a written explanation for the refusal (unless it would be unreasonable to provide those reasons) and will inform you of the mechanism to complain about our refusal at that time. Please note that we will respond to your requests as soon as reasonably practicable and we may charge a reasonable fee for processing your request (but not for making the request for access).

Privacy Policy

Access by

Your personal information

How we collect personal information

Access by children

How we use your personal information

When we disclose your personal information

Disclosure of personal information overseas

Anonymity and pseudonyms

Updating personal information

Security measures to protect your personal information

Internet users

Analytics

Linked sites

Changes to our Privacy Policy

Privacy complaint or concern

Contact us

Buy tickets

Rides & attractions

Park info

Events