Recruitment Open Day 2022!
We are searching for friendly and energetic customer service extraordinaires to join our team in preparation for the upcoming holiday periods, working across various roles at Dreamworld, WhiteWater World and the Gold Coast’s latest hot spot, Moonlight Night Market!
Come along to our Recruitment Open Day at Dreamworld & WhiteWater World on Wednesday 10th August 2022 any time between 12:00pm to 4:00pm!Apply to attend
Working at Dreamworld & WhiteWater World
Serve up lunch while our tigers play just metres away, strap thrill-seekers into some of the tallest and fastest rides in the world, launch guests into the hottest water slides on the planet, meet people of all ages and nationalities, and most importantly... have serious fun!
Sound good? Keep reading to find your dream job at one of the Gold Coast's most exciting tourist attractions.
Our Vision & Values
Our vision is to be Australia's Most Loved Theme Park, and our team are totally committed to our mission
“to create happy memories that last a lifetime”
by living by our team values which are Great Service, Fun & Celebration, Efficiency & Innovation, and Safety & Quality.
The Dream Team
We need to deliver Great Service and create happy memories for every guest every time, so our Dream Team consists of people who are:
- Bright, bubbly & fresh-faced with a big smile and lots of enthusiasm!
- Committed to safety and doing things in the best, most efficient way,
- Well presented with a high level of personal grooming,
- Customer service focused with a genuine passion for people!
- Hardworking, reliable with a ‘can-do’ attitude,
- A team player who supports and treats others with respect,
- Available and flexible (many positions include weekend and after-hours work).
If this sounds like you, and you’re excited at the prospect of joining our team, we would love to hear from you!
Many of our front-line positions are generally offered on a temporary seasonal basis (holiday vacancies). These seasonal vacancies give our new Team Members the opportunity to experience working in our Parks, and successful candidates have the opportunity to apply for any ongoing roles at the completion of their contracts.
Our major holiday recruitment campaigns generally coincide with the larger Queensland school holidays periods, being September, and December/January.
Current Expressions of Interest Opportunities
All of our positions can be found on our Careers Site, however if you’d like to help your expression of interest stand out, why not introduce yourself by video!
We partnered with Willo to enable you to complete a short video introduction using any computer with a webcam and microphone, any tablet or any smartphone at a time and pace that suits you. No movie star presentations required, and no software or confusing downloads.
Our Guest Services Hosts engage with our guests upon arrival in a friendly, welcoming and professional manner and enhance the guest experience through exceptional customer service.
Food & Beverage
The role of a Food & Beverage Assistant is to engage with our guests and provide service excellence across our Food & Beverage Outlets, Mobile Vending, Event and Function Operations for both Dreamworld and WhiteWater World.Express your interest via Willo
Cleaning & Park Presentation
The primary responsibility of a General Cleaner is to maintain the general cleanliness, hygiene and presentation standards of the park, rides, premises and equipment.Express your interest via Willo
The role of a Ride Operator is to maintain the safe and efficient operation of rides and attractions whilst providing exceptional service to our guests.Express your interest via Willo
We seek motivated, energetic and fun Lifeguards to maintain the safe and efficient operation of the water park attractions and water slides whilst providing service excellence to our guests.Express your interest via Willo
The role of a Retail Sales Assistant is to engage with our guests and provide service excellence, ensuring a friendly, welcoming, and fun atmosphere is delivered in our retail outlets.Express your interest via Willo
What types of roles are available at Dreamworld and WhiteWater World?
We offer a diverse range of opportunities. These include front of house positions, trades and services, specialised professional roles, supervisory roles, and senior management opportunities.
General vacancies include, but are not limited to:
- Ride Attendants, Slide Attendants
- Food & Beverage Assistants
- Sales & Photo Sales Assistants
- Suit Character / Performers
- Guest Services Hosts
- General Cleaners
- Storepersons (Warehouse)
- Costume / Laundry Attendants
- Security Officers
More specialised positions include, but are not limited to:
- Tiger Handlers
- Wildlife Attendants / Officers
- Tradespersons (e.g. Mechanical, Electrical, Plumbing, Painting, Carpentry)
- Admin/Clerical Support
- Professional (e.g. Marketing, Sales, Design, Safety, First Aid and Health, HR, Finance, IT, Engineering)
- Management and Executive
What skills and experiences are required for Wildlife and Tiger Island vacancies?
Dreamworld Corroboree and Dreamworld’s Tiger Island offer unique opportunities to our guests to get up close with our native Australian wildlife and Tigers.
To be considered for positions within Wildlife and Tiger Island, we are looking for candidates with:
- Education in the sciences, for example biology or zoology. Animal science at a tertiary level is not an essential criterion, however, it is considered strongly advantageous showing the candidate is committed to a career working with animals. For wildlife roles at Dreamworld Corroboree, a Certificate III in captive animal management (or progressive study towards) is also considered advantageous.
- Animal experience. We look for people who both volunteer and have paid positions in the industry. Volunteer experience with the RSPCA, local wildlife rescue organisations, wildlife parks and veterinarians are all beneficial to this career path.
- Previous experience working with animals with a premium placed on ‘hands on’ experience. Experience with exotic animals ( in particular with felines) is strongly favoured for Tiger Island Positions.
- Applicants must possess a high degree of physical and mental dexterity and a strong commitment to teamwork, safety and animal welfare.
- Excellent communication, public speaking skills and customer service skills are also essential for Wildlife and Tiger Island roles.
You may also need to consider when planning your studies and future career is that Dreamworld is one of very few interactive tiger facilities in the world (our team consists of just 8 handlers, including a supervisor and manager). Therefore, opportunities to work in such an environment are extremely limited.
As you can imagine, when a vacancy does occur within Dreamworld Corroboree or Tiger Island, the opportunity attracts huge interest internally, locally and nationally. These positions are generally only advertised within the Zoological industry, so you must be working or active within industry to see them.
What's your Recruitment Process?
Our recruitment process generally follows the steps below:
- Candidate Application Received
When a candidate submits an application, their profile is added into the applicant pool for review by the responsible hiring manager(s)
- Shortlisted Candidates are contacted
This may be for a discussion about your application, or a request for you to book into an individual or group interview session
- Interviews take place
Depending on the role, we conduct a mixture of individual interviews with the hiring managers or supervisors, group interview sessions (consisting of a range of information and activities), auditions for performing roles, or other relevant skills-based tests.
- Reference/Background checks performed
In most cases, we conduct reference checks on our prospective team members. It’s a good idea to include 2 current references in your application (preferably previous managers or supervisors who can attest to your work performance). Physically demanding roles will require you to undergo a health assessment and for some roles, we will also require external checks to be performed (criminal history etc). You will be advised of the role requirements during the interview process.
- Successful candidates receive offer of employment
Our team will call you with an offer
- Unsuccessful candidates are notified
We don’t like to leave our candidates hanging – we will let you know by email one way or another the outcome of your application.
- Candidate Application Received
Do I have to apply online?
Due to the volume of applications we receive for our roles, all applications must be submitted online, and we are unable to accept emailed or posted copies of resumes.
Candidates will require a valid email address in order to apply for roles with us at Dreamworld.
Do I need a Resume?
It is recommended that you attach a resume to your application, as it is a clear summation of your career history to date. Our online application process will allow you to upload your resume, and will allow you to use this to fill out the online application, saving you time!
If you do not have a resume you can manually insert information about your previous employment, study, qualifications etc. in to your candidate profile.
Can I submit multiple applicants?
If there are multiple positions advertised that you are interested in, you are welcome to submit an application for more than one position at a time. Please make sure that you are applying for positions that match your skills and experience, as your application will be considered against the requirements of each role you apply for.
It’s important to ensure that you upload a relevant copy of your CV to each application you submit to ensure that the manager reviewing sees all of the relevant information to support your application.
How long does recruitment take?
Each recruitment process is unique, and due to the large volumes of applications that we receive it may take us a number of weeks to progress through our process. Rest assured that you will be advised of the status of your application by phone/email as the recruitment process progresses, so keep an eye on your emails (including your Junk emails) to ensure you don’t miss an update or request. (Emails from our recruitment system will always come from ‘Ardent Leisure eRecruit’).
How do I recover my password?
If you’ve previously applied for a role or created a profile and have forgotten your password, our forgotten password tool will help you out! At the login page, you should click the ‘Forgot Password’ option, and answer your secret question to reset your password. If you get stuck – feel free to get in touch with the People & Culture team who will be happy to help you out!
Can I fix an error or withdraw my application?
If you’ve made a mistake during your application, or wish to withdraw your application, you can log in to the eRecruit website, click on the ‘My Submissions’ tab, and edit your application or withdraw your application as appropriate. You can also contact the People & Culture team for assistance.
Do I have to be an Australian Resident?
Dreamworld requires all applicants to hold valid working rights within Australia. If you hold a valid visa with work rights, we are happy to accept your application for any available, advertised positions.