Costume Attendant - Role Overview
The Costume Attendant supports park operations by managing the distribution, collection, laundering, and upkeep of uniforms, costumes, and linen to ensure all team members are well-presented and operationally ready.
Key Responsibilites and day-to-day tasks:
Laundry is more than just washing - it involves problem solving, garment and costume presentation, teamwork, and supporting the overall operational readiness of the park.
- Operating commercial laundry equipment safely, including washing, drying, ironing, steaming, folding, and preparing garments
- Distributing and collecting uniforms, costumes, and linen across the park
- Delivering internal customer service to team members
- Identifying garments and costumes need repairs or special treatment
- Maintaining uniform stock levels and reporting shortages to supervisor
- Communicating effectively within the team to ensure tasks are completed efficiently and on time
- Coordinating locker key distribution and returns
- Monitoring chemical stock levels and reporting shortages to supervisors
- Assisting with training of new staff when required
- Assisting with uniform deliveries and collections across several park locations
What makes the role rewarding or enjoyable
- Playing an important behind-the-scenes role that supports the guest experience
- Being part of the operational heartbeat of the park
- Variety in tasks across laundry, wardrobe, and logistics
- Working within a supportive, team-oriented environment
- Seeing the direct impact of your work on team presentation and operational readiness
Work environment
What the physical environment is like: The Costume Attendant role operates within a fast-paced theme park environment that supports the daily presentation and operational readiness of Dreamworld team members. The role is primarily based in wardrobe and laundry facilities, with regular movement between operational areas across the park. Team members work with commercial laundry equipment, garment steamers, electric irons, and chemical products while maintaining high standards of organisation, hygiene, and efficiency. The environment can become warm and physically active due to the use of industrial laundry machinery and the constant movement of garments and linen.
Indoor/outdoor requirements
- Primarily indoor within laundry and wardrobe facilities
- Regular movement across park locations
- Some outdoor work required in varying weather conditions, including heat, humidity, and wet weather
Physical demands
This is a hands-on, physically active role suited to people who enjoy being on their feet and working in a busy operational environment. Physical requirements may include:
- Standing and walking for extended periods
- Repetitive movements such as folding, sorting, ironing, and hanging garments
- Regular bending, stretching, reaching, and carrying
- Manual handling and lifting of laundry bags, chemicals, linen, and boxes of stock (up to approximately 20kg)
- Operating industrial laundry machinery and handling chemicals safely
- Working in warm environments around dryers, electric irons, garment steamers, and commercial laundry equipment The role also requires strong attention to detail, time management, and the ability to maintain productivity while balancing competing priorities in a fast-moving operational setting.
Shift patterns or peak periods if relevant
- Rotating shifts between approximately 5:00am – 9:00pm
- Weekend, public holiday, and peak-season availability required
- Increased operational demand during school holidays, special events, and peak trading periods
- Flexibility is important to support changing operational requirements
Team culture and experience
People who typically enjoy this role are:
- Energetic and physically active
- Organised and efficient
- Comfortable with repetitive but important operational tasks
- Team-oriented and service-focused
- Adaptable in fast-paced environments
- Reliable under pressure and during busy seasonal periods
The role particularly suits people who enjoy behind-the-scenes operations and take pride in helping other team members look and feel prepared for their day.
Team environment and guest interaction levels:
- Collaborative and supportive team environment
- Strong focus on internal customer service and supporting fellow team members
- Limited direct guest interaction, but an important contribution to the overall guest experience
- Opportunities to work closely with multiple operational departments across the park
Opportunities for growth or development
- Development of operational, logistics, and garment care skills
- Exposure to wardrobe operations, costume maintenance, and stock management
- Opportunities to assist with training and support new team members
- Potential pathways into supervisory positions or broader park operations roles
