TERMS & CONDITIONS

GENERAL CONDITIONS OF ENTRY

  • Admission price includes rides, shows and attractions except food, merchandise, photo sessions, pay per use facilities (skill and video games etc).
  • We reserve the right to deny admission to persons under the age of 14 unless accompanied by a supervising companion aged 16 or older.
  • Published times of shows or attractions may vary and are subject to change or cancellation without notice due to adverse weather conditions, maintenance activity or other operational reasons. Shows begin when venues reach capacity or performance starts.
  • The operation of rides may vary from advertised without notice due to adverse weather conditions, maintenance activity or other operational reasons
  • No food or beverages may be brought into the Dreamworld or SkyPoint premises. No alcohol, glassware or commercially prepared food or beverages may be brought into WhiteWater World.
  • No eskies or coolers are permitted into the Dreamworld or SkyPoint premises.
  • No alcohol or drugs of any type shall be bought on to the premises and you may be refused entry or evicted if we reasonably believe that you are adversely affected by drugs or alcohol.
  • No glassware or sharp objects may be bought on to the premises.
  • No animals may be brought onto the premises, except assistance or companion animals.
  • Frisbees, balls, inflatables or other devices that may jeopardise the safety of others or impede staff are not permitted.
  • Scooters, skateboards, bicycles, roller blades or other equipment that may interfere with pedestrian traffic are not permitted.
  • Design and systems of Ardent Leisure Limited (The Company) are protected by copyright and other intellectual property rights. You must not infringe those rights.
  • Vehicles are parked at your own risk. The Company will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle.
  • Smoking, vaping and use of e-cigarettes are permitted in designated areas only, no food or beverage may be consumed in designated smoking areas under Queensland Law.
  • The Company reserves the right to refuse entry or remove guests from the property for vandalism, stealing, offensive behaviour, offensive clothing, queue line jumping, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with these Conditions of Entry.
  • The company reserves the right to inspect your bags or other goods in your possession immediately upon request for security purposes.
  • Any photographs, videos or sound recordings taken by you must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited.
  • The Company reserves the right to photograph guests at any time for security purposes or for use in connection with the promotional activities and general commercial operations of the Company. You expressly agree to the use of your image and likeness for these purposes without compensation.
  • The use of image recording devices is not permitted in any change room or bathroom facility.
  • Please report any incidents to staff immediately.
  • Tickets, vouchers and passes must be original, display an expiry date and be presented prior to that date, Photo ID and matching signatures are required on request. Fraudulent use will be referred to police.
  • Please be advised that appropriate swimwear is required to be worn for all water park activities/slides.
  • For the safety of all guests, swimwear with rivets, belts, exposed zippers, metal ornamentation, long pants and denim material is unable to be worn during on any waterpark activity. Eyewear is permitted only on selected slides.
  • Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, photos, images, symbols, or phrases, etc.
  • Please be advised that appropriate footwear must be worn at all times, except in the case of experiencing rides where loose footwear requires removal.

HEIGHT AND HEALTH ADVICE

  • Physical restrictions (including height, weight and age) may apply on some rides and attractions for safety or operational reasons. Please refer to displayed signage, our website or Guest Services for specific details.
  • Riders must be in good health and free from any potentially adverse medical conditions. You should seek medical advice if uncertain
  • Guests with pre-existing medical conditions, injuries or disabilities should refer to displayed signage or our website for specific details and present to Park Health before attending any of our rides, slides and attractions to determine specific ride suitability.
  • Further specific restrictions may be displayed throughout the park via signage announcements and or staff communication, you must obey these.

WhiteWater World Specifically;

  • WhiteWater World is open seasonally, find out more here.
  • We recommend that you wear appropriate footwear, swimwear and clothing at all times for your safety.
  • We ask that swimmers shower before entering the water.
  • Children should be toileted prior to entering the pool and regularly whilst swimming.
  • Children under the age of 3 must wear swimming nappies or tight bathers that will contain any faecal accidents, board shorts or loose clothing are not permitted.
  • People who have had diarrhoea within the last 48 hours must not enter the water.
  • Lifeguards and/or team members cannot supervise children. Adults/carers must actively supervise the children they are responsible for and comply with Royal Life Saving Australia Keep Watch guidelines. Refer to; https://www.royallifesaving.com.au/families/at-the-local-pool/drowning-prevention/keep-watch-at-public-pools
  • Royal Life Saving Australia recommends that children under the age of 11 be under the constant supervision of a person 16 years or older.

RESPONSIBILITY

  • There are inherent risks in the participation in or on an amusement ride, waterslide, device, attraction or the interaction with animals. You, by your participation, accept the inherent risks of which a prudent person is or should be aware of. You should consider this participation an exercise in good judgement and act in a responsible manner while using the facility.
  • Adults / carers are responsible for persons under their supervision.
  • You must act with good judgement and consideration, both for yourself and others, and refrain from behaviour which could affect your safety, the safety of others, the safety of the amusement ride, waterslide, device, attraction, or the safety of the animals.
  • You must obey all reasonable written and verbal instructions and warnings, given by The Company and its staff including the Lifeguards or Operators of any amusement ride, waterslide, device, attraction or animal handlers, without objection.
  • You must use, as instructed, all safety equipment provided when participating in any amusement ride, device or attraction.
  • You are responsible for your own personal property. Lockers are available.
  • Lockers are available for hire. The Company is not responsible for any loss or damage to personal property.
  • The Company takes all reasonable steps to provide you with a safe and enjoyable park. However, The Company will not be liable for any person in respect of the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of The Company) or otherwise.
  • In these Conditions of Entry, The Company includes the owner and operator of Dreamworld, WhiteWater World and all employed staff.

 


ADMISSION PRODUCTS

ALL TICKETS

  • Tickets are valid for 12 months from the date of purchase unless otherwise stated. All tickets are non-transferable and not redeemable for cash. Tickets cannot be on-sold to another party for re-sale and will be cancelled without refund if used by anyone else. (Special circumstances may be reviewed under Management discretion.)
  • AUS & NZ equivalent Government issued Cards must be provided on entry.
  • Discount Admission ticket validity includes;
    • Australian & NZ equivalent Government issued Disability Pension Card (DSP). Card must be presented upon entry for discount.
    • Australian & NZ equivalent Government issued Seniors Card (AGE). Card must be presented upon entry for discount.
    • Australian & NZ equivalent Government Carers Card (CAR). Carer discount will be accepted upon entry when accompanying a disabled card holder.
  • For website purchases, after completing your purchase you will gain access to an online page confirming your order. You will also receive 2 emails including your invoice and your E-tickets. Print your booking at home or simply scan them from your mobile device upon arrival.
  • Entry is granted by presenting a printed E-ticket or displayed on a mobile device, a valid photo ID and the credit card used to purchase the ticket. If this credit card is unavailable, another credit card is required for security.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Dreamworld, WhiteWater World and SkyPoint reserve the right to close rides and attractions as required.
  • Unless expressly stated to the contrary tickets do not include access to special events conducted outside of advertised park trading hours including, but not limited to, Dreamworld and WhiteWater World night events
  • Does not include experiences and attractions that are not included in entry price.
  • Dreamworld, WhiteWater World and SkyPoint visitor numbers are capped to prevent overcrowding. Entry is on a first come, first served basis. When park reaches capacity we cannot permit further entries.
  • Pass expiry extensions or refunds because of limited visitation, suspension, show cancellations, park or ride/attraction closure will not be granted. (Special circumstances may be reviewed under Management discretion.)

1 DAY TICKETS

  • Ticket includes 1 Day Entry into Dreamworld, including WhiteWater World during their respective operating days, on the same day.
  • Tickets are valid for 12 months from date of purchase unless otherwise specified.
  • All tickets are non-transferable, not redeemable for cash.
  • Tickets cannot be on-sold to another party or third party for re-sale to customers.

3 DAY TICKETS

  • 3 Day tickets entitle the bearer to flexible entry to Dreamworld, WhiteWater World and SkyPoint during their respective operating days, for a period of 3 consecutive days from the first day of entry.
  • Tickets are valid for 12 months from date of purchase unless otherwise specified.
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • All tickets are non-transferable, not redeemable for cash.
  • Tickets cannot be on-sold to another party or third party for re-sale to customers.
  • Lost or stolen passes cannot be replaced.
  • Each ticket must be signed and a valid ID presented for each return entry

DREAMWORLD SAVER ANNUAL PASS

  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld during their operating days for 12 months from the date of purchase.
  • The Dreamworld Saver Annual Pass entitles the bearer to flexible entry to Dreamworld only.
  • Does not include entry to WhiteWater World or SkyPoint Observation Deck.
  • Does not include entry to ticketed special events unless stated otherwise.
  • Pass is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash.
  • Lost/stolen passes will incur a $5 reprint processing fee at the time of re-issue.
  • Upgrade to the Locals Annual Pass available for $30 at the front gate or over the phone during the first 11 months validity of the pass..
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and any associated benefits if applicable. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • If your child (0-2) will turn 3 prior to the Dreamworld Saver Annual Pass expiring, you should consider purchasing the pass at the same time so that all the family have a pass that expires at the same time.
  • Not valid with any other offer.
  • Please note, this Dreamworld Saver Annual Pass will not include entry to WhiteWater World when it reopens for its next seasonal operation.

DREAMWORLD VALUE ANNUAL PASS

  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld and SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability.
  • Does not include entry to WhiteWater World.
  • Does not include entry to ticketed special events unless stated otherwise.
  • Pass is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash.
  • Lost/stolen passes will incur a $5 reprint processing fee at the time of re-issue.
  • Upgrade to the Locals Annual Pass available for $20 at the front gate or over the phone during the first 11 months validity of the pass.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and any associated benefits if applicable. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • If your child (0-2) will turn 3 prior to the Dreamworld Value Annual Pass expiring, you should consider purchasing the pass at the same time so that all the family have a pass that expires at the same time.
  • Not valid with any other offer.
  • Please note, this Dreamworld Value Annual Pass will not include entry to WhiteWater World when it reopens for its next seasonal operation.

LOCALS ANNUAL PASS PURCHASED AFTER 31 OCTOBER 2020

  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability. 
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Excludes entry to ticketed special events unless stated otherwise.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at the time of issue.
  • No upgrades available.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Discounts are only valid on full price sales and exclude already discounted entry, merchandise or food and beverages items. Retail discount excludes LEGO Store.

AUGUST EXCLUSIVE LOCALS ANNUAL PASS RENEWAL OFFER

  • Offer is valid for 7 days only, expiring at 7PM on 19 August 2021.
  • Offer is only available to specific Annual Passholders who were recipients of the offer email.
  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability. 
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Excludes entry to ticketed special events unless stated otherwise.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at the time of issue.
  • No upgrades available.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Discounts are only valid on full price sales and exclude already discounted entry, merchandise or food and beverages items. Retail discount excludes LEGO Store.
  • Single Ride Express voucher to be presented at Main Street Emporium where the staff will redeem the voucher and issue the guest with a One (1) Ride wristband to the appropriate timeslot that the guest chooses. Must be used during renewed Pass validity.
  • Food & Beverage voucher (valued up to $20) is only valid at participating Food & Beverage outlets during normal operating hours and is to be used in One (1) Single transaction per voucher and no change is given. Valid for Bite Me Café and Salties Kiosk during WhiteWater World’s seasonal operating hours but excludes Presto’s Training Café, Candy Nut & Fudge, Holiday promotional outlets within Dreamworld. Not valid for Retail, Ride Express, Gamesite, Lego Store, Animal Experiences or any other in park purchases. Must be used during renewed Pass validity.

3 DAY TICKETS PURCHASED FROM 8 JUNE 2021 (BUY 3 DAYS GET 12 MONTHS LIMITED TIME OFFER)

  • This Ticket entitles the bearer to flexible entry to Dreamworld, WhiteWater World and SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • Does not include entry to ticketed special events.
  • Ticket is not transferable, cannot be sold, cannot be given to anyone else to use, is not redeemable for cash.
  • Lost or stolen passes will incur a $5 reprint fee at the time of issue.
  • No upgrades available.
  • By purchasing online, each Ticketholder agrees to be contacted by Dreamworld with information regarding their pass and any associated benefits if applicable. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Not valid with any other offer.

LIMITED TIME ONLY LOCALS ANNUAL PASS PURCHASED FROM 12 AUGUST 2020 - 31 OCTOBER 2020

  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability. 
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Excludes entry to ticketed special events unless stated otherwise.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at time of issue.
  • No upgrades available.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Discounts are only valid on full price sales and exclude already discounted entry, merchandise or food and beverages items. Retail discount excludes LEGO Store.

BIGGEST ANNUAL PASSES PURCHASED PRIOR TO 23 MARCH 2020

  • This Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck until the expiry date listed on the pass.
  • Bonus Month benefit is exclusive to annual passes purchased online at www.dreamworld.com.au only.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability. 
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • Excludes entry to ticketed special events unless stated otherwise.
  • SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at time of issue.
  • No upgrades available.
  • Passholder Offers are only available upon presentation of a valid current pass.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • 50% off entry Birthday Club benefit can only be redeemed for up to 4 guests at Dreamworld, WhiteWater World or SkyPoint for the validity of the pass.
  • Discounts are only valid on full price sales and exclude already discounted entry, merchandise or food and beverages items. Retail discount excludes LEGO Store.

1 DAY TICKETS - WHITEWATER WORLD ONLY

  • Ticket includes 1 Day Entry into WhiteWater World on the same day.
  • Tickets are valid for 12 months from date of purchase unless otherwise specified.
  • Tickets must be used during product validity on WhiteWater World's operating days.
  • All tickets are non-transferable, not redeemable for cash.
  • Tickets cannot be on-sold to another party or third party for re-sale to customers.

REFUNDS

  • Dreamworld, WhiteWater World and SkyPoint products and services are non-transferable and not redeemable for cash and will be cancelled without refund if used by anyone else.
  • Refunds on Dreamworld, WhiteWater World and SkyPoint products and services are only available in accordance with the Australian Consumer Law and will not be granted for change of mind.
  • Dreamworld, WhiteWater World and SkyPoint products and services cannot be on-sold to another party or third party for re-sale to customers and will be cancelled without refund if used by anyone else.

PRODUCT VALIDITY RELATED TO COVID-19 (2020) CLOSURE

  • Annual Passes purchased prior to 23.03.2020 that were valid on or after 23.03.2020 are entitled to a validity extension based on Dreamworld’s number of closure days, plus one additional month. Where our Parks re-open and interstate/international border restrictions remain in place, ticket and pass validity will be further extended by any additional days that the QLD borders remain closed for guests located interstate and internationally.  
  • 1 and 3 Day Tickets purchased prior to 23.03.2020 that were valid on or after 23.03.2020 are entitled to a validity extension until 31.03.2021.
  • Dreamworld Animal Experience or Cabanas booked during Dreamworld and WhiteWater World’s closure are entitled to be re-booked prior to 31.03.2021, subject to availability.

SAVER & VALUE ANNUAL PASS UPGRADES FOR WHITEWATER WORLD ENTRY

  • Available to existing Dreamworld Saver Annual Pass, or Dreamworld Value Annual Pass only.
  • Upgrade to receive seasonal entry to WhiteWater World for the remaining pass validity period
  • Cost to upgrade (as at 31/08/2021): 
    • Dreamworld Saver Annual Pass: $30 each, or
    • Dreamworld Value Annual Pass: $20 each.
  • Existing pass validity remains
  • Price to upgrade is per pass.

2021 ANNUAL PASS RENEWAL OFFER

  • Available to existing Dreamworld Annual Passes that are:
    • Expiring within the next 30 days, or
    • Have Expired within the past 30 days.
  • Available to Queensland and Northern New South Wales (Postcodes 2450 - 2490) residents only.
  • Online only offer.
  • This Annual Pass entitles the bearer to flexible entry to Dreamworld, WhiteWater World & SkyPoint Observation Deck during their operating days for 12 months from the date of purchase.
  • This Annual Pass includes 1 x ticket to Happy Halloween and 1 x ticket to Winterfest Ice Skating at Dreamworld's Winterfest day events, during the validity of the Pass. Happy Halloween and Winterfest tickets must be redeemed using Pass information and are subject to availability. 
  • SkyPoint Observation Deck is a licenced venue and management reserves the right to restrict entry to persons under the age of 18 years on Friday & Saturday evenings after 8pm.
  • SkyPoint Observation Deck is subject to altered trading hours and deck closures for private events.
  • Excludes entry to ticketed special events unless stated otherwise.
  • Pass is not transferable and cannot be given to anyone else to use.
  • Lost or stolen passes will incur a $5 reprint fee at the time of issue.
  • No upgrades available.
  • By purchasing online, each Passholder agrees to be contacted by Dreamworld with information regarding their pass and associated benefits. Passholders may unsubscribe at any time by contacting Dreamworld or using the unsubscribe option on the received emails. Passholders who unsubscribe will not receive any further communication, including information regarding Passholder benefits, exclusive offer, Passholder events, giveaways or renewal offers.
  • Children (0-2 years) receive free admission to Dreamworld, WhiteWater World and SkyPoint Observation Deck. Once your child turns 3, they will require a ticket or pass to accompany you into the parks or Observation Deck.
  • Discounts are only valid on full price sales and exclude already discounted entry, merchandise or food and beverages items. Retail discount excludes LEGO Store.
  • Single Ride Express voucher to be presented at Main Street Emporium where the staff will redeem the voucher and issue the guest with a One (1) Ride wristband to the appropriate timeslot that the guest chooses. Must be used during renewed Pass validity.
  • Food & Beverage voucher (valued up to $20) is only valid at participating Food & Beverage outlets during normal operating hours and is to be used in One (1) Single transaction per voucher and no change is given. Valid for Bite Me Café and Salties Kiosk during WhiteWater World’s seasonal operating hours but excludes Presto’s Training Café, Candy Nut & Fudge, Holiday promotional outlets within Dreamworld. Not valid for Retail, Ride Express, Gamesite, Lego Store, Animal Experiences or any other in park purchases. Must be used during renewed Pass validity.
  • This Annual pass entitles the bearer to access to select External Partner Offers as displayed on our website.
  • These Partner Offers may be subject to change at any time.
  • Refer to the individual External Partner directly for further terms and conditions regarding the redemption or use of their product/s or service/s.

  


SPECIAL EVENTS

PARK AFTER DARK

  • Entry is subject to acceptance of all conditions.
  • Shows and ride availability are subject to change without notice.
  • Park After Dark is separately ticketed, with limited admissions/redemptions available. Park After Dark tickets do not entitle ticket holders to day admission to the park
  • Tickets are not redeemable for cash and are not valid after the displayed date. An extension to the validity period will not be granted. (Special circumstances may be reviewed under Management discretion.)
  • Event tickets are capped to prevent overcrowding and may sell out in advance.   
  • Ticket is only valid for entry during stated Park After Dark event date and time
  • No refunds will be offered unless the PAD is cancelled by Dreamworld or if required by law.
  • Admission price includes entry, selected rides, shows and attractions operated on the night of the event, but does not include Ride Express, skill games, souvenir photographs, merchandise, food and drinks. 
  • Park After Dark events may contain dynamic lighting, audio and visual effects, including strobe lighting and smoke effects.  Effects may not be suitable for guests with pre-existing medical conditions, injuries, or disabilities. Please check suitability with Guest Services before attending the event.
  • Pass-outs during the event will not be accommodated – if you exit the park, you won’t be permitted to re-enter. Dreamworld reserve the right to change terms and conditions at any time without notice and reserve the right to close rides/attractions as required.

SPECIAL EVENTS:

(EXCLUDING PARK AFTER DARK)

  • Event Entry can ONLY be granted on presentation of your Ticket. You may be required to provide a valid photo ID and the Credit Card used in purchase for verification at front entry. If this is unavailable, another credit card is required for security. Tickets are not redeemable for cash, not valid after the displayed date.
  • Lost or stolen tickets will not be replaced.
  • Age restrictions to some events will apply. ID required for all guests over the age of 18 years.
  • Ticket prices will vary for different events. All Prices include GST.
  • Tickets will not be available for purchase at the door on the night. Numbers to events are limited and bookings are essential.
  • No discounts offered to Annual Pass Holders, Pensioners and Concession Card Holders.
  • The entry price covers entry to the event on the specified date only and is only valid between the times noted on your entry ticket.
  • No Food or Beverage may be brought onto Dreamworld, WhiteWater World or SkyPoint's premises during an event.
  • Management reserves the right to inspect bags on entry and exit, and to refuse entry or remove guests for failure to comply with any condition of entry.
  • Attire considered to be offensive and unsuitable will be refused entry on the night.
  • All events will run as scheduled in the event of wet weather; venue/ride & attraction changes may apply.
  • Dreamworld and SkyPoint reserves the right to change terms and conditions at any time without notice and adjust operating hours and/or change the venue, attractions and animal encounters without prior notice.

HAPPY HALLOWEEN

  • Entry is subject to acceptance of all conditions.
  • All tickets are non-transferable and non-redeemable for cash. Tickets cannot be on-sold to another party or third party for re-sale to customers.
  • Tickets are not redeemable for cash and are not valid after the displayed date. Once booking is made, date is final and cannot be exchanged for another event date due to but not limited to change of mind, wrong date booked or weather conditions.
  • Event tickets are capped to prevent overcrowding.
  • The entry price covers entry to the event only.
  • Admission price includes entry, selected rides, shows, and attractions operated on the night of the event but does not include Ride Express, skill games, souvenir photographs, merchandise, food, and drinks.
  • Entry is subject to all conditions displayed on this ticket and at the front entry.
  • No animals may be brought onto the premises.
  • Management reserves the right to inspect bags on entry and exit, and to refuse entry or remove guests for failure to comply with any condition of entry.
  • The Company takes all reasonable steps to provide you with a safe and enjoyable park.
  • The Company will not be liable for any person in respect of any loss of or damage to the personal property of, or the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person's negligence (including the negligence of The Company) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of, for example, because of the Trade Practices Act.
  • Management reserves the right to change terms and conditions at any time without notice.
  • For your safety and comfort there are height, weight and age restrictions on some rides and attractions.
  • Please refer to the park map and displayed signage for specific details. Adults / carers are responsible for persons under their supervision, and we recommend that you consider the decision to allow children to enter the park unaccompanied.
  • The operation of some attractions may be affected by adverse weather conditions or maintenance activity.
  • No eskies, food or beverages can be brought into Dreamworld.

HAPPY HALLOWEEN - COSTUME GUIDELINES

  • We encourage all guests to get into the SPOOKY spirit by dressing up for Happy Halloween

  • Costumes must be family friendly and must not be obstructive, offensive or vulgar

  • Guests must not carry objects that may resemble or be easily mistaken for a weapon

  • Attire must not contain sharp or pointed materials , or drag on the ground with potential to injure or trip other guests.

  • Dreamworld retains the right to deny admission or remove persons wearing attire that is considered inappropriate or does not meet the outlined standards.


EXTRAS AND ADD-ONS

DREAMPIX PHOTO PASS

  • Valid on ride, roving and character photos only. Excludes wildlife experiences and promotional/seasonal attractions.
  • Does not include entry into Dreamworld and/or WhiteWater World.
  • Photo pass card will be active from date of collection.
  • Annual or Season pass must be presented when using the Annual Photo pass card.
  • Dreamworld reserves the right to refuse any image to be added to a Photo pass card if deemed to be rude, offensive or of a dangerous nature.
  • Photo pass card entitles holder to discounted prices for prints of any photos added to the pass. Photo pass card entitles holder to exclusive offers at Old-time and Koala photos. No further discounts apply to Photo pass card products.
  • All images added to any Photo pass card will expire if not claimed within 30 days of being added.
  • No refunds or exchanges Photo pass cards are not transferable or replaceable.

CABANAS

  • Specific Cabanas have a maximum capacity, please review product information before booking.
  • No discount applicable to Passholders.
  • Entry to Dreamworld and WhiteWater World is not included in Cabana hire.
  • Booking is only valid for the nominated day. Bookings are non-transferable. Cancellation fee is 100%.

$25 OFF CABANAS OFFER

  • Promotional offer available for bookings between 17/09/2021 until 31/10/2021.
  • Online only offer.
  • Bookings subject to availability
  • Price does not include entry into WhtieWater World or Dreamworld.
  • Prices displayed on website already include promotional discount.

RIDE AND SLIDE EXPRESS

  • Pricing is on a per person basis.
  • Valid for use on selected Dreamworld rides and WhiteWater World slides only.
  • Height and safety restrictions apply on all rides.
  • Ride Express does not guarantee preference of seat.
  • Ride and Slide Express users must arrive on or after your ride time allocation. Please do not arrive early.
  • Ride and Slide Express is only valid during normal operating hours.
  • Ride and Slide Express access is only valid for purchaser.
  • Dreamworld and WhiteWater World reserve the right to cancel any Ride or Slide Express booking where it has been determined the booking holder has not followed product's conditions.

TIGER FEED EXPERIENCE:

Inclusions: 

  • Tong feeding a Tiger through their enclosure (non contact (touching) the Tiger)
  • A briefing session with a handler
  • Approx. 15 minutes
  • One 6 x 8 colour print

Terms and conditions:

  • Dreamworld entry is not included in the experience price, guests must have valid Dreamworld entry to gain admittance.
  • Guests must arrive at Tiger Bazaar at Tiger Island at 2:15pm for a 2:30pm experience.
  • Participants must be over 13 years of age. Children between 13 & 18 years of age must be accompanied by an paying participating Adult. Anyone not participating in the experience cannot be supervised by Dreamworld staff whilst Adults participate in the Tiger Feed experience.
  • The Tiger Feed Experience is a shared 15 minute experience for up to 6 guests.
  • Due to safety reasons, pregnant women are not able to participate in this experience.
  • Guests must sign an indemnity form prior to their Tiger Feed Experience.
  • Individual tongs will be supplied for use for different groups that are within the Tiger Feeding Experience as the experience operates under Dreamworld's COVID safe plan.
  • Tiger Feeds may not proceed in inclement weather including rain, thunder storms, hail or any other weather deemed unsuitable by the handlers.
  • All participants must be in good health and able-bodied as wheelchairs and walking aids are not permitted.

COMPETITIONS

MONTHLY SURVEY COMPETITION TERMS AND CONDITIONS

  1. Information on how to enter and prizes form part of these conditions.
  2. By completing the Ticket Survey, you (the entrant) agree to be bound by these terms and conditions.
  3. The Promoter is Ardent Leisure Limited (ABN 22 104 529 106) trading as Dreamworld and is located at Dreamworld, Dreamworld Parkway, Coomera, QLD, 4209
  4. The promotional period ends at 11.59pm AEST on the final day of each calendar month throughout 2021.
  5. Entry is open to Australian residents.
  6. An eligible entrant who is under 18yrs of age must obtain permission from a parent or guardian and provide evidence of the permission. Dreamworld reserves the right to verify the validity of any entry or entrant (including an entrant’s identity, age and place of residence) and to disqualify any entrant or entry which is not in accordance with these terms and conditions.
  7. The directors, management and employees of Dreamworld, WhiteWater World, SkyPoint and their immediate relatives (including children, niece, nephew, grandchildren or siblings) are ineligible to enter the competition.
  8. To enter, entrants must complete and submit the post-visit survey sent to them via email following their visit to Dreamworld or WhiteWater World.
  9. There is one (1) prize to be won in each calendar month. The prize includes one (1) EFTPOS Gift Card at a total value of $100.
    1. Winner for September competition, drawn 1 October: Sharyn W. 
  10. This competition is a Category 4 trade promotion and the selection of the winners will be selected randomly. The winners will be selected at Dreamworld Parkway, Coomera QLD 4209. The winner will be notified by email or mobile on [insert date] and the prize will be sent via registered post. The selection of the winner is final, and no correspondence will be entered into.
  11. Any component of the prize, which is forfeited cannot be exchanged for another prize, transferred or redeemed for cash.
  12. All Prizes cannot be exchanged or redeemed for cash. In the event the winner does not take the prize by the time stipulated, then a redraw will occur and the next random drawn winner will be contacted.
  13. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss).
  14. Entries must be received by the Promoter during the promotional period.
  15. The promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions of entry, or if the entrant is engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  16. By entering this competition, you consent to the collection of your personal information by or on behalf of Dreamworld for the primary purposes of enabling it to administer the promotion and publicise its winner(s) and to market its products to you. The personal information of each winner may be provided to others assisting in the conduct of the promotion, including the promotion administrator, prize suppliers and deliverers, and to regulatory authorities. You may contact the Promoter by post at the address stated in condition 3 to request access to, or corrections of, any of your personal information that is held by Dreamworld. If you do not provide accurate personal information, Dreamworld may determine that you are not eligible to win a prize.

SPRING COUNTY FAIR $10K GIVEAWAY COMPETITION TERMS AND CONDITIONS

  1. Information on how to enter and prizes form part of these conditions.
  2. By scanning your annual pass at Dreamworld when visiting during the October 2021 long weekend (Saturday 2nd October, Sunday 3rd October and Monday 4th October), you (the entrant) agree to be bound by these terms and conditions.
  3. The Promoter is Ardent Leisure Limited (ABN 22 104 529 106) trading as Dreamworld and is located at Dreamworld, Dreamworld Parkway, Coomera, QLD, 4209
  4. The promotional period ends at 5.01pm AEST on Monday the 4th of October 2021.
  5. Entry is open to Australian residents who are Dreamworld Annual Passholders.
  6. An eligible entrant who is under 18yrs of age must obtain permission from a parent or guardian and provide evidence of the permission. Dreamworld reserves the right to verify the validity of any entry or entrant (including an entrant’s identity, age and place of residence) and to disqualify any entrant or entry which is not in accordance with these terms and conditions.
  7. The directors, management and employees of Dreamworld, WhiteWater World, SkyPoint and their immediate relatives (including children, niece, nephew, grandchildren or siblings) are ineligible to enter the competition.
  8. To enter, entrants must visit Dreamworld and scan their annual pass upon entry during the long weekend (Saturday 2nd October, Sunday 3rd October and Monday 4th October). Each scan per day counts as one entry.
  9. There are one hundred (100) prizes to be won across the long weekend. The prize is one (1) Dreamworld Food and Beverage Voucher at a total value of $100.
  10. $100 Dreamworld Food and Beverage vouchers are subject to product terms and conditions related to their use and validity. Prize vouchers must be redeemed by 31 December 2021. 
  11. This competition is a Category 4 trade promotion and the selection of the winners will be selected randomly. The winners will be selected at Dreamworld Parkway, Coomera QLD 4209. The winner will be notified by email or mobile on Friday the 8th of October 2021 and the prize will be emailed. The selection of the winners are final, and no correspondence will be entered into.
  12. Any component of the prize, which is forfeited cannot be exchanged for another prize, transferred or redeemed for cash.
  13. All Prizes cannot be exchanged or redeemed for cash. In the event the winner does not take the prize by the time stipulated, then a redraw will occur and the next random drawn winner will be contacted.
  14. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss).
  15. Entries must be received by the Promoter during the promotional period.
  16. The promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions of entry, or if the entrant is engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  17. By entering this competition, you consent to the collection of your personal information by or on behalf of Dreamworld for the primary purposes of enabling it to administer the promotion and publicise its winner(s) and to market its products to you. The personal information of each winner may be provided to others assisting in the conduct of the promotion, including the promotion administrator, prize suppliers and deliverers, and to regulatory authorities. You may contact the Promoter by post at the address stated in condition 3 to request access to, or corrections of, any of your personal information that is held by Dreamworld. If you do not provide accurate personal information, Dreamworld may determine that you are not eligible to win a prize.

WIN A $300 BILLABONG VOUCHER COMPETITION TERMS AND CONDITIONS

  1. Information on how to enter and prizes form part of these conditions
  2. By submitting an entry, you (the entrant) agree to be bound by these terms and conditions.
  3. The Promoter is Ardent Leisure Limited (ABN 22 104 529 106) trading as Dreamworld and is located at Dreamworld, Dreamworld Parkway, Coomera, QLD, 4209
  4. The promotional period ends 9.30am AEST, Monday 11th October 2021
  5. Entry is open to Australian residents.
  6. An eligible entrant who is under 18yrs of age must obtain permission from a parent or guardian and provide evidence of the permission. Dreamworld reserves the right to verify the validity of any entry or entrant (including an entrant’s identity, age and place of residence) and to disqualify any entrant or entry which is not in accordance with these terms and conditions.
  7. The directors, management and employees of Dreamworld, WhiteWater World, SkyPoint and their immediate relatives (including children, niece, nephew, grandchildren or siblings) are ineligible to enter the competition.
  8. To enter, the entrants must follow all steps of the competition:
    1. Tag a friend in the Dreamworld Instagram Post (https://www.instagram.com/p/CUtPGH0NCdX/)
    2. Follow the Dreamworld Instagram Account (https://www.instagram.com/dreamworldau/), and
    3. Follow the Billabong Womens Australia Instagram Account (https://www.instagram.com/billabong_womens_australia/)
  9. All eligible entrants will go into the draw to win one (1) prize pack.
  10. The prize packs includes:
    1. Two (2) Dreamworld Locals Annual Passes at a value of $258.00
    2. One (1) Billabong Online Gift Voucher at a value of $300.00
  11. Total prize pool is $558.00
  12. The Billabong Gift Couvher can only be redeemed for items available for purchase at the Billabong Australia online store (https://www.billabong.com.au/)
  13. This competition is a Category 4 trade promotion. The winners will be selected at Dreamworld Parkway, Coomera QLD 4209. The winner will be notified by email or mobile on Monday 11th October 2021 and the prize will be sent electronically. The selection of the winner is final, and no correspondence will be entered into.
  14. Any component of the prize, which is forfeited cannot be exchanged for another prize, transferred or redeemed for cash.
  15. All Prizes cannot be exchanged or redeemed for cash. In the event the winner does not take the prize by the time stipulated, then a redraw will occur and the next random drawn winner will be contacted.
  16. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss).
  17. Entries must be received by the Promoter during the promotional period.
  18. The promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions of entry, or if the entrant is engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  19. By entering this competition, you consent to the collection of your personal information by or on behalf of Dreamworld for the primary purposes of enabling it to administer the promotion and publicise its winner(s) and to market its products to you. The personal information of each winner may be provided to others assisting in the conduct of the promotion, including the promotion administrator, prize suppliers and deliverers, and to regulatory authorities. The collection and use of your personal information, including requesting access or corrections to it, shall be in accordance with our Privacy Policy. If you do not provide accurate personal information, Dreamworld may determine that you are not eligible to win a prize.
  1. This promotion is in no way sponsored, endorsed, administered by or associated with Instagram.

Belinda's BOO-Tiful Costume Contest Terms & Conditions (Happy Halloween)

  1. Information on how to enter and prizes form part of these conditions.
  2. By submitting an entry, you (the entrant) agree to be bound by these terms and conditions.
  3. The Promoter is Ardent Leisure Limited (ABN 22 104 529 106) trading as Dreamworld and is located at Dreamworld, Dreamworld Parkway, Coomera, QLD, 4209
  4. The promotional periods take place during Dreamworld’s Happy Halloween events taking place on selected nights in October 2021, commencing from 5:30PM and concluding at 8:00PM on each event date.
  5. Entry is open to Australian residents who attend a Happy Halloween event at Dreamworld in 2021.
  6. An eligible entrant who is under 18yrs of age must obtain permission from a parent or guardian and provide evidence of the permission. Dreamworld reserves the right to verify the validity of any entry or entrant (including an entrant’s identity, age and place of residence) and to disqualify any entrant or entry which is not in accordance with these terms and conditions.
  7. The directors, management and employees of Dreamworld, WhiteWater World, SkyPoint and their immediate relatives (including children, niece, nephew, grandchildren or siblings) are ineligible to enter the competition.
  8. To enter: Entrants must capture and post a photo of their Halloween costume during a Dreamworld Happy Halloween event on Instagram, tag @dreamworldau and use the hashtag #dreamworldau in their photo caption before 8pm. Their profile must be set to public to allow Dreamworld to view the photo for the judging. Entries will not be accepted on any other social media platforms, via direct message or in purpose.
  9. There are seven (7) prizes to be won at each event. The prizes awarded at each event are: 1 x $300 EFTPOS Gift Card, 1 x $200 EFTPOS Gift Card and 5 x $100 EFTPOS Gift Cards.
  10. This competition is a game of skill and the selection of the winners will be based on the creativity of the entrant’s costume and photo taken. The winners will be selected at Dreamworld Parkway, Coomera QLD 4209. The winner will be notified by Instagram direct message and the prize must be collected at Dreamworld. The selection of the winner is final, and no correspondence will be entered into.
  11. Any component of the prize, which is forfeited cannot be exchanged for another prize, transferred or redeemed for cash
  12. All Prizes cannot be exchanged or redeemed for cash. In the event the winner does not take the prize by the time stipulated, then a redraw will occur and the next winner will be contacted.
  13. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss)
  14. Entries must be received by the Promoter during the promotional period.
  15. The promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these conditions of entry, or if the entrant is engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  16. By entering this competition, you consent to the collection of your personal information by or on behalf of Dreamworld for the primary purposes of enabling it to administer the promotion and publicise its winner(s) and to market its products to you. The personal information of each winner may be provided to others assisting in the conduct of the promotion, including the promotion administrator, prize suppliers and deliverers, and to regulatory authorities. The collection and use of your personal information, including requesting access or corrections to it, shall be in accordance with our Privacy Policy. If you do not provide accurate personal information, Dreamworld may determine that you are not eligible to win a prize.
  17. By submitting a photo as a part of your competition submission, you agree to permit Dreamworld the rights to use your photo on their website and social media channels in perpetuity.

Dreamworld LEGO VIP

By participating in the Dreamworld LEGO® Store VIP Program, you agree to be bound by these Terms and Conditions. Therefore, it is important that you read the Terms and Conditions carefully. 

What is the Dreamworld LEGO® Store VIP Program?

The purpose of this program is to provide members with rewards points (Dreamworld LEGO® Store VIP Points) in respect of each eligible purchase made at the Dreamworld LEGO® Store.

The Dreamworld LEGO® Store VIP Program is conducted by Ardent Leisure Limited (ACN 104 529 106) of Level 8, 60 Miller Street, North Sydney, NSW 2060 (Dreamworld), the operator of the Dreamworld LEGO® Certified Store, and is exclusively for the Dreamworld LEGO Store only and does not form part of the following programmes:

  • Any official LEGO VIP program which is exclusive to LEGO.com and LEGO owned Stores;
  • Any Dreamworld VIP or discount programmes with benefits to be used or redeemable in any Dreamworld attraction.

If you have any questions before you join the Dreamworld LEGO® Store VIP Program or during your membership, you may contact the Dreamworld LEGO® Store on (07) 5588 1151 during store opening hours or email [email protected]

Who can become a member of the Dreamworld LEGO® Store VIP Program?

You can only become a member of the Dreamworld LEGO® Store VIP Program if you are aged eighteen (18) years or over and a legal resident of Australia or New Zealand.

How can I join the Dreamworld LEGO® Store VIP Program?

You can join the Dreamworld LEGO® Store VIP Program by signing up at the Dreamworld LEGO® Store.

What information do I need to provide?

In order to join the Dreamworld LEGO® Store VIP Program, you must provide the Dreamworld LEGO® Store with the following information at the time you sign up:
(i) A member name (first and last name); 
(ii) Valid email;
(iii) Postcode;
(iv) Phone number; and
(v) Date of Birth.

You must ensure that you keep your email address operational and notify us by contacting the Dreamworld LEGO® Store if you change it. You will not receive important program notifications if you fail to do so.

Will I receive marketing communications from the Dreamworld LEGO® Store?

As a Dreamworld LEGO® Store VIP Member, you will automatically receive emails regarding your membership and promotions associated with the Dreamworld LEGO® Store.  If you unsubscribe from these emails, you will no longer receive important program information.

How do I earn Dreamworld LEGO® Store VIP Points?

You will earn Dreamworld LEGO® Store VIP Points every time you make an eligible purchase of LEGO® products at the Dreamworld LEGO® Store located at Dreamworld, Dreamworld Parkway, Coomera, QLD.   Program is only valid for instore purchases at the Dreamworld LEGO Store. Your Dreamworld LEGO Store VIP Card cannot be used to accumulate LEGO VIP Points at any other LEGO Store or online nor used to accumulate any loyalty points on any Dreamworld loyalty programmes. 

Eligible purchases are defined as any LEGO® merchandise available for purchase at the Dreamworld LEGO® Store, excluding gift cards. (You will not earn Dreamworld LEGO® Store VIP Points upon purchase of a gift card, but when a gift card is used by a Dreamworld LEGO® Store VIP member to make an eligible purchase, the VIP member using the gift card will earn Dreamworld LEGO® Store VIP Points).  Dreamworld LEGO® Store VIP points cannot be earnt on any additional service fees incurred such as delivery or postage charges.

To earn points for purchases, you must provide your current Dreamworld LEGO® Store VIP Card at the time of purchase.

Where can I use the Dreamworld LEGO® Store VIP Program?

The Dreamworld LEGO® Store VIP Program may be used for purchases made instore at the Dreamworld LEGO® Store only.  Points, rewards and exclusive offers can only be redeemed at the Dreamworld LEGO® Store and cannot be used in conjunction with purchases online or from any other retailer.

How many points do I earn?

You will earn 0.05 points for every AUD$1.00 spent on eligible purchases at the Dreamworld LEGO Store.  Redeeming 10 Points (earnt based on a AUD$200 spend) qualifies a Dreamworld LEGO® Store VIP member for a discount of AUD$10.00 off their next purchase at the Dreamworld LEGO® Store.

What is the value of the Dreamworld LEGO® Store VIP Points?

Dreamworld LEGO® Store VIP Points do not have a cash value. Points may be accumulated to earn members a discount on eligible purchases.

Do I earn Dreamworld LEGO® Store VIP Points when I make purchases with a gift card?

Yes, you will earn Dreamworld LEGO® Store VIP Points on eligible purchases made by you with gift cards.

When will I receive my Dreamworld LEGO® Store VIP Points?

Earned Dreamworld LEGO® Store VIP Points will be added to your account when the transaction is completed.  

When can I redeem my Dreamworld LEGO® Store VIP Points?

Once your points balance reaches 10 points, you may redeem your points for a discount of AU$10.00 off the price of purchases made at the Dreamworld LEGO® Store.  You may redeem this discount on your next purchase at the Dreamworld LEGO Store, or you may choose to accumulate points. You will be eligible to receive a discount of AU$10.00 off the price of purchases made at the Dreamworld LEGO® Store for every 10 points that you accumulate.

When you make a purchase and redeem Dreamworld LEGO® Store VIP Points, you will earn additional VIP points on the net amount of your purchase, after the discount is applied, not on the full purchase price prior to applying the VIP discount.

Can I redeem points on the same purchase upon which they are earned?

No, it is not possible to redeem Dreamworld LEGO® Store VIP Points during the same transaction in which they are earned.

Can I use Dreamworld LEGO® Store VIP Points towards the purchase of gift cards?

No, points may not be redeemed against the purchase of gift cards. However, you will earn Dreamworld LEGO® Store VIP Points when you use a valid gift card to make an eligible purchase at the Dreamworld LEGO® Store.

Can I redeem Dreamworld LEGO® Store VIP Points for cash?

No, Dreamworld LEGO® Store VIP Points have no cash value, and cannot be redeemed for cash. In cases where the discount earned through redemption of Dreamworld LEGO® Store VIP Points exceeds the value of the purchase, change will not be given.

Can I buy extra Dreamworld LEGO® Store VIP Points?

No, VIP Points cannot be purchased, transferred or redeemed for cash.

What if I need to return a product from which I have earned Dreamworld LEGO® Store VIP Points?

If you return products for refund, any points earned for the purchase will be deducted from your account balance, and any points which were redeemed in connection with the purchase will be added to your account balance.

Do my Dreamworld LEGO® Store VIP Points expire if they are not redeemed?

Yes, all Dreamworld LEGO® Store VIP Points expire two (2) years after they are earnt if they have not been redeemed.  

What if I lose my Dreamworld LEGO® Store VIP Card?

If your Dreamworld LEGO® Store VIP Card is lost or stolen, you must contact the Dreamworld LEGO® Store for a replacement card. Please note that you will need to provide proof of identity to process your request. The lost card will be deactivated and replaced by a new one.

Will I be reminded before the expiry of my Dreamworld LEGO® Store VIP Points?

No, but you will be notified if your account has been inactive for a period of time up to one year.

How do I cancel my membership?

You may cancel your Dreamworld LEGO® Store VIP membership by contacting the Dreamworld LEGO® Store.  You may be asked security questions related to your account to verify that it is your account. Any accrued Dreamworld LEGO® Store VIP Points will be forfeited at the time of cancellation.

Are there any consequences if I do not comply with these Terms and Conditions?

If you fail to meet or observe any of these Terms and Conditions, Dreamworld reserves the right, at its sole discretion, to terminate your membership with immediate effect.

No compensation will be offered for points earned if your Dreamworld LEGO® Store VIP membership is terminated.

What if Dreamworld LEGO® Store VIP Points are credited to my account by mistake?

Dreamworld reserves the right to cancel or remove points which have been issued to your account by mistake or due to a system or human error. Dreamworld will not tolerate deliberate misuse of the system when/if an error in the number of points occurs and such misuse will lead to termination of the member's account and a ban on future use.

Can Dreamworld cancel or make substantial changes to the Dreamworld LEGO® Store VIP Program or these Terms and Conditions?

Yes, Dreamworld reserves the right to cancel or substantially modify the Dreamworld LEGO® Store VIP Program or these Terms and Conditions at any time. If Dreamworld does so, you will be notified by email one (1) month prior to the cancellation or any substantial modification.

How will Dreamworld use personal information and other data relating to me?

Your personal information will be handled by Dreamworld in accordance with its privacy policy, a current copy of which may be accessed at https://www.dreamworld.com.au/general/privacy-policy (Privacy Policy). Dreamworld’s Privacy Policy will be updated from time to time and posted on its website. By participating in the Dreamworld LEGO® Store VIP Program, you acknowledge that you have read and accept the current Privacy Policy.

Personal information provided by you in connection with the Dreamworld LEGO® Store VIP Program will be used for the primary purpose of enabling Dreamworld to administer the Dreamworld LEGO® Store VIP Program and those secondary purposes disclosed in the Privacy Policy.

What if I wish to access, update or remove my personal information or have a privacy related complaint?

Please email us at [email protected] if you wish to access, update or remove your personal information or have a privacy related complaint.

Any complaint regarding a breach of the Australian Privacy Principles will be investigated by an authorised officer. The complainant will be advised of the outcome of the investigation as soon as practicable.

Can Dreamworld be held responsible for any misuse or hacking of my Dreamworld LEGO® Store VIP Program Membership?

No, the Dreamworld cannot be held responsible for any misuse of your account. Further, Dreamworld cannot be held liable for any loss or damage arising from such misuse, hacking etc.

You should contact Dreamworld immediately if you become aware of any misuse or suspected misuse of your account.