Theme Park Employee - Commercial
The Theme Park Employee - Commercial supports park operations by delivering exceptional guest experiences across Food & Beverage and Retail outlets throughout the theme park.
Key responsibilities & tasks
Serve up great food, great experiences and great memories. Love working with people? Enjoy a fast-paced environment where no two days are the same? As a Theme Park Employee – Commercial, you'll help create amazing guest experiences across Dreamworld's food, beverage and retail outlets. From serving meals and coffees to helping guests find the perfect souvenir, you'll be part of the moments that make a visit extra memorable.
Guest service and commercial operations
Provide exceptional guest service by assisting with purchases, sharing product knowledge, and processing transactions accurately, while creating opportunities to enhance the guest experience through recommendations and upselling.
Guest service and commercial operations
Provide exceptional guest service by assisting with purchases, sharing product knowledge, and processing transactions accurately, while creating opportunities to enhance the guest experience through recommendations and upselling.
Food and beverage operations
Preparing and serving food and beverages while maintaining quality, consistency, and portion control and ensuring compliance with food safety, hygiene, and HACCP standards across all kitchen operations.
Food and beverage operations
Preparing and serving food and beverages while maintaining quality, consistency, and portion control and ensuring compliance with food safety, hygiene, and HACCP standards across all kitchen operations.
Retail operations and merchandising
Maintaining stock levels, pricing accuracy, and merchandise presentation to create an organised, visually appealing retail environment and enhance the guest experience.
Retail operations and merchandising
Maintaining stock levels, pricing accuracy, and merchandise presentation to create an organised, visually appealing retail environment and enhance the guest experience.
Outlet presentation and compliance
Maintaining clean, safe, and well-presented food, beverage, and retail outlets while supporting operational readiness, reporting issues, and assisting with end-of-day pack-down procedures.
Outlet presentation and compliance
Maintaining clean, safe, and well-presented food, beverage, and retail outlets while supporting operational readiness, reporting issues, and assisting with end-of-day pack-down procedures.
What makes the role rewarding or enjoyable
- Every day is different and you'll meet people from all over Australia and around the world.
- Build valuable hospitality, retail and customer service skills.
- Gain experience across multiple areas of the business and work in a supportive and team-focused environment.
- See the impact you have on a guest's day through great service and memorable experiences.
Work environment
What the physical environment is like:
The role operates within a busy and fast paced theme park environment across Food & Beverage and Retail outlets. Team members support high-volume guest operations while maintaining presentation, service, hygiene, and operational standards.
What the physical environment is like:
The role operates within a busy and fast paced theme park environment across Food & Beverage and Retail outlets. Team members support high-volume guest operations while maintaining presentation, service, hygiene, and operational standards.
Indoor/outdoor requirements
Working across a variety of indoor and outdoor food, beverage, and retail outlets, this role operates in a fast-paced, guest-facing environment and involves regular movement across the park in varying weather and operational conditions.
Indoor/outdoor requirements
Working across a variety of indoor and outdoor food, beverage, and retail outlets, this role operates in a fast-paced, guest-facing environment and involves regular movement across the park in varying weather and operational conditions.
Physical demands
Requires standing and walking for extended periods, completing a variety of physical and repetitive tasks, including food preparation, cleaning, merchandising, and stock handling. It also involves operating POS systems, maintaining presentation standards, and using strong communication and organisational skills in a fast-paced environment.
Physical demands
Requires standing and walking for extended periods, completing a variety of physical and repetitive tasks, including food preparation, cleaning, merchandising, and stock handling. It also involves operating POS systems, maintaining presentation standards, and using strong communication and organisational skills in a fast-paced environment.
Shift patterns or peak periods if relevant
This role requires flexibility to work across multiple outlets on a rotating roster, including weekends, public holidays, and peak trading periods, with varying shift times to support operational demands.
Shift patterns or peak periods if relevant
This role requires flexibility to work across multiple outlets on a rotating roster, including weekends, public holidays, and peak trading periods, with varying shift times to support operational demands.
Team culture and experience
Someone who thrives in this role is energetic, guest-focused, and adaptable, with a positive attitude, strong communication skills, and the ability to excel in a fast-paced team environment while maintaining high standards of safety, presentation, and service.
Team culture and experience
Someone who thrives in this role is energetic, guest-focused, and adaptable, with a positive attitude, strong communication skills, and the ability to excel in a fast-paced team environment while maintaining high standards of safety, presentation, and service.
Team environment and guest interaction levels
You'll be part of a supportive, guest-focused team that values collaboration, communication, and delivering exceptional experiences, with opportunities to work across a variety of outlets and departments throughout the park.
Team environment and guest interaction levels
You'll be part of a supportive, guest-focused team that values collaboration, communication, and delivering exceptional experiences, with opportunities to work across a variety of outlets and departments throughout the park.
Opportunities for growth or development
- Pathways into Retail, Food & Beverage, or Commercial Team Leader roles
- Opportunities for barista, merchandising, stock control, and operational training
- Development of hospitality, sales, and guest engagement skills
- Exposure to large-scale tourism, retail, and hospitality operations
- Opportunities to assist with mentoring and supporting new team members
- Broader career opportunities across commercial and park operations
