Theme Park Employee - Commercial
The Theme Park Employee - Commercial supports park operations by delivering exceptional guest experiences across Food & Beverage and Retail outlets throughout the theme park.
Key responsibilities & tasks
The role combines guest service, food and beverage operations, merchandising, sales, and operational support to ensure guests enjoy safe, memorable, and engaging dining and shopping experiences. Commercial team members play an important role in maintaining presentation standards, operational efficiency, food safety, and service quality while contributing to the overall success of the park’s commercial operations.
Guest service and commercial operations
- Delivering friendly, proactive, and engaging guest service
- Assisting guests with food, beverage, merchandise, and purchasing decisions
- Providing product knowledge, menu guidance, features, and benefits
- Processing POS transactions (cash and EFTPOS) accurately
- Supporting upselling, suggestive selling, and add-on sales opportunities
- Maintaining a professional and positive approach during busy service periods
Guest service and commercial operations
- Delivering friendly, proactive, and engaging guest service
- Assisting guests with food, beverage, merchandise, and purchasing decisions
- Providing product knowledge, menu guidance, features, and benefits
- Processing POS transactions (cash and EFTPOS) accurately
- Supporting upselling, suggestive selling, and add-on sales opportunities
- Maintaining a professional and positive approach during busy service periods
Food and beverage operations
- Preparing and serving food and beverage items
- Maintaining portion control and product consistency
- Supporting outlet opening and closing procedures
- Maintaining food safety and hygiene standards in line with HACCP requirements
- Washing and sanitising dishes, utensils, and kitchen equipment
- Supporting stock rotation and kitchen organisation using FIFO principles
Food and beverage operations
- Preparing and serving food and beverage items
- Maintaining portion control and product consistency
- Supporting outlet opening and closing procedures
- Maintaining food safety and hygiene standards in line with HACCP requirements
- Washing and sanitising dishes, utensils, and kitchen equipment
- Supporting stock rotation and kitchen organisation using FIFO principles
Retail operations and merchandising
- Maintaining stock levels on the shop floor and storage areas
- Ensuring correct ticketing, pricing, and security tagging
- Supporting stock replenishment, rotation, and presentation standards
- Assisting with stocktakes and internal transfers
- Maintaining visually appealing retail and service environments
Retail operations and merchandising
- Maintaining stock levels on the shop floor and storage areas
- Ensuring correct ticketing, pricing, and security tagging
- Supporting stock replenishment, rotation, and presentation standards
- Assisting with stocktakes and internal transfers
- Maintaining visually appealing retail and service environments
Outlet presentation and compliance
- Maintaining cleanliness and presentation of food, beverage, and retail outlets
- Following food safety, WHS, and company procedures at all times
- Supporting cleaning schedules and operational readiness during peak periods
- Reporting maintenance issues and operational concerns
- Assisting with end-of-day shutdown and pack-down tasks
Outlet presentation and compliance
- Maintaining cleanliness and presentation of food, beverage, and retail outlets
- Following food safety, WHS, and company procedures at all times
- Supporting cleaning schedules and operational readiness during peak periods
- Reporting maintenance issues and operational concerns
- Assisting with end-of-day shutdown and pack-down tasks
What makes the role rewarding or enjoyable
- Fast-paced, high-energy environment with strong guest engagement.
- Creating memorable guest experiences through food, beverage, and retail service.
- Supportive, team-focused workplace culture.
- Diverse responsibilities across hospitality, retail, merchandising, and operations and ongoing learning and development with experienced leaders.
- Exposure to large-scale tourism, retail, and hospitality operations.
- Opportunities to contribute ideas and improvements and see the direct impact of your work on guest satisfaction.
Work environment
What the physical environment is like:
The Theme Park Employee – Commercial role operates within a busy and fast paced theme park environment across Food & Beverage and Retail outlets. Team members support high-volume guest operations while maintaining presentation, service, hygiene, and operational standards.
What the physical environment is like:
The Theme Park Employee – Commercial role operates within a busy and fast paced theme park environment across Food & Beverage and Retail outlets. Team members support high-volume guest operations while maintaining presentation, service, hygiene, and operational standards.
Indoor/outdoor requirements
- Working across indoor and outdoor food, beverage, and retail outlets
- Exposure to varying weather conditions including heat, humidity, and wet weather
- Working in busy guest-facing environments with high foot traffic
- Exposure to warm kitchen environments, noise, and crowded operational areas
- Regular movement between outlets and operational areas across the park
Indoor/outdoor requirements
- Working across indoor and outdoor food, beverage, and retail outlets
- Exposure to varying weather conditions including heat, humidity, and wet weather
- Working in busy guest-facing environments with high foot traffic
- Exposure to warm kitchen environments, noise, and crowded operational areas
- Regular movement between outlets and operational areas across the park
Physical demands
- Standing and walking for extended periods; frequent movement between guest service and operational tasks. Repetitive tasks including cleaning, food preparation, merchandising, and restocking.
- Manual handling and lifting of stock, supplies, and equipment (up to 20kg). Working around kitchen equipment, hot surfaces, and cleaning chemicals.
- Operating POS systems, stocking shelves, and maintaining presentation standards.
- Strong communication, attention to detail, adaptability, and the ability to manage competing priorities in fast-paced environments.
Physical demands
- Standing and walking for extended periods; frequent movement between guest service and operational tasks. Repetitive tasks including cleaning, food preparation, merchandising, and restocking.
- Manual handling and lifting of stock, supplies, and equipment (up to 20kg). Working around kitchen equipment, hot surfaces, and cleaning chemicals.
- Operating POS systems, stocking shelves, and maintaining presentation standards.
- Strong communication, attention to detail, adaptability, and the ability to manage competing priorities in fast-paced environments.
Shift patterns or peak periods if relevant
- 7-day rotating roster including weekends and public holidays
- Early morning, evening, and late-night shifts required
- Extended trading hours during school holidays and peak tourism periods
- Flexibility to work across multiple commercial outlets
- Increased operational demand during special events and peak trading periods
- Potential for varying schedules and extended shifts during operational peaks
Shift patterns or peak periods if relevant
- 7-day rotating roster including weekends and public holidays
- Early morning, evening, and late-night shifts required
- Extended trading hours during school holidays and peak tourism periods
- Flexibility to work across multiple commercial outlets
- Increased operational demand during special events and peak trading periods
- Potential for varying schedules and extended shifts during operational peaks
Team culture and experience
What kind of person thrives in the role:
- Energetic and resilient under pressure
- Friendly, outgoing, and guest-focused
- Strong communicators with a positive attitude
- Comfortable in fast-paced hospitality and retail environments
- Team-oriented and adaptable
- Detail-focused with strong hygiene, safety, and presentation standards
- Reliable, proactive, and willing to learn
Team culture and experience
What kind of person thrives in the role:
- Energetic and resilient under pressure
- Friendly, outgoing, and guest-focused
- Strong communicators with a positive attitude
- Comfortable in fast-paced hospitality and retail environments
- Team-oriented and adaptable
- Detail-focused with strong hygiene, safety, and presentation standards
- Reliable, proactive, and willing to learn
Team environment and guest interaction levels
- Supportive, energetic, and team-focused environment
- Strong emphasis on communication, teamwork, and operational efficiency
- Shared accountability for guest experience, presentation standards, and commercial outcomes
- High level of direct guest interaction across food, beverage, and retail experiences
- Frequent engagement with guests during busy trading periods
- Opportunities to work closely with multiple operational departments across the park
- Positive guest-first culture across all commercial operations
Team environment and guest interaction levels
- Supportive, energetic, and team-focused environment
- Strong emphasis on communication, teamwork, and operational efficiency
- Shared accountability for guest experience, presentation standards, and commercial outcomes
- High level of direct guest interaction across food, beverage, and retail experiences
- Frequent engagement with guests during busy trading periods
- Opportunities to work closely with multiple operational departments across the park
- Positive guest-first culture across all commercial operations
Opportunities for growth or development
- Pathways into Retail, Food & Beverage, or Commercial Team Leader roles
- Opportunities for barista, merchandising, stock control, and operational training
- Development of hospitality, sales, and guest engagement skills
- Exposure to large-scale tourism, retail, and hospitality operations
- Opportunities to assist with mentoring and supporting new team members
- Broader career opportunities across commercial and park operations
