PARK UPDATES

Having received approval on our COVID SAFE Plan, we are excited to announce the staged re-opening of Dreamworld and WhiteWater World in time for the September holiday period. Specific re-opening dates will be confirmed in coming weeks, and SkyPoint Observation Deck and Climb have now re-opened.

Guests with Annual Passes that were valid during our closure from 23 March 2020 are reminded of their Pass extension by our total number of closure days, plus a bonus month. Passholders will receive an email with their new expiry date, once re-opening dates have been confirmed. In the meantime, Annual Passholders are welcome to visit SkyPoint Observation Deck.

We look forward to welcoming our Passholders and guests back as soon as possible.

 

Dreamworld COVID SAFE Plan Overview

The health & wellbeing of our guests and team members is incredibly important to us. We have introduced a range of measures to ensure every visit is a safe and enjoyable one, once we are able to re-open. Our comprehensive COVID SAFE plan has been reviewed and approved by Queensland Health and we look forward to welcoming you back to our Parks. 

As a part of our approved COVID SAFE Plan, the following attractions and activities will be temporarily unavailable upon opening:

  • Gamesite Arcade
  • Mad Jungle Jam 
  • Play School Art Room iPads
  • Corroboree Face Painting Experience
  • Corroboree Virtual Reality Experience
  • Animal Experiences
  • LEGO Interactive Building Area
  • LEGO Mini Figure Station

*This list does not include attractions under scheduled maintenance and is subject to change without notice. 

 

FREQUENTLY ASKED QUESTIONS

  1. Are you open today?
    1. Dreamworld and WhiteWater World have temporarily ceased operating.

  2. Why did the park close?
    1. Following an extensive review of the current situation around Coronavirus (COVID-19), we made the decision to temporarily cease operating Dreamworld and WhiteWater World from Monday the 23rd of March 2020. At this time, our LEGO Outlet remains open. We can assure the public that we have not been notified of any confirmed cases of COVID-19 at our properties. We look forward to re-opening in time for the September holiday period and will provide confirmed re-opening dates by mid-July.

  3. I am an Annual Passholder, will I be given a refund or credit for the time of closure?
    1. We will be offering all Annual Passholders whose passes are valid during the closure period an extension of the closure period, plus an extra month. This will come into effect upon the reopening of our parks, and Passholders will receive an email with their new expiry date once re-opening dates are confirmed.

  4. When will you reopen?
    1. Having received approval on our COVID SAFE Plan, we are excited to announce the staged re-opening of Dreamworld and WhiteWater World in time for the September holiday period. Specific re-opening dates will be confirmed by mid-July, and SkyPoint Observation Deck and Climb will re-open on 10 July.

  5. I have purchased 3-Day Tickets to Dreamworld, I have visited one of my three days, do I get a refund/credit for the other two days?
    1. Due to the current circumstances, we have extended the validity of 1/3 day tickets through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation and proof of partial redemption. We look forward to welcoming you into our parks once we reopen.

  6. I have purchased 1/3-Day Tickets to Dreamworld however, my plans have changed (cancellation of trip/postponing of trip/cannot visit Dreamworld during visit) due to the closure, do I get a refund/credit?
    1. Due to the current circumstances, we have extended validity of 1/3-Day Ticket’s through to March 31, 2021. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation. We look forward to welcoming you into our parks once we reopen.

  7. I have purchased an experience; will I be refunded?
    1. Due to the current circumstances, cancelled experiences will be rebooked into an alternative available date once the parks re-open. Please contact our Guest Services team on [email protected] when you are ready to visit. You will need to provide them with your personal details, so they can find the initial reservation. We look forward to welcoming you into our parks once we reopen.

We encourage you to be kind to one another and have patience with our team and other guests. Please report any health, safety, or cleanliness concerns to a team member so they can be addressed immediately.