Kenny & Belinda

Guests with disabilities

At Dreamworld and WhiteWater World, we want to make sure that everyone’s day with us is as full of happiness as possible. Guests with pre-existing medical conditions, injuries or disabilities are recommended to visit our First Aid Clinic, located at Dreamworld Entry building (Map Reference G8) or WhiteWater World (Map Reference Q9) prior to presenting to our attractions. The building is inside the park and any of our friendly Guest Services Team Members can direct you there. One of the key roles of our team is to assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely.

For any assistance please contact our friendly Guest Services team on (07) 55881111 or by using the contact us page.

Popular Questions

Accessible Parking
Reserved Disabled parking is available in the Southern end of rows A and J of our carpark, for guests whose vehicles display a Disability Parking Permit. These spaces are clearly marked with the International Disabilities Symbol.
Admission Price
We offer a discounted admission rate for guests with:
  • Physical disabilities requiring the use of a wheelchair.
  • Intellectual, aural or visual disabilities.
  • Carers (conditions apply - please see below* for details).
Discounted admission rates are available for purchase at the ticket booths only on the day of visit upon the presentation of a State or Commonwealth issued Disability Pension Card. Please advise the cashier when purchasing admissions tickets to receive the discounted rates.
Carer Admission*
  • Guests who produce a Companion Card (http://www.companioncard.gov.au/) are entitled to one (1) free of charge companion ticket so that their companion can provide attendant care support during the visit.
  • Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate.
Please contact our Contact Centre on (07) 55881111 before visiting to discuss eligibility for these rates.
Visit With a Companion
Guests with a physical disability may consider visiting the park with someone who can physically assist them if necessary. Discounted admission prices for the carer of a guest who has a physical disability are available at the ticket booth upon request (conditions apply, please see above).
First Aid
Paramedics, Registered Nurses and First Aid Staff are based at Dreamworld and WhiteWater World First Aid Clinic (Dreamworld - Map Reference G8, WhiteWater World – Map Reference Q9). Any personal medical equipment, for example ventilators, may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medication which requires refrigeration may also be stored at First Aid.
Restrooms
All main restrooms have facilities designed for access by wheelchairs.
Wheelchair Hire
A limited number of manual wheelchairs are available for hire at Guest Services (Dreamworld – Map Reference I9. WhiteWater World – Map Reference S9) for a minimal $5 cost. We strongly recommend pre-booking with Guest Services by calling (07) 55881111.
Guide, Hearing and Assistance Dogs
Guide, Hearing and Assistance Dogs are welcome in our park. Service Animals are allowed in most locations throughout the park with the exception of some restricted areas. We ask that dogs wear their working vest identifying their role at all times. Please call in and see Guest Services on the day of you visit for more detailed information, or contact us on (07) 55881111
Guests using a Wheelchair
For your enjoyment and convenience, all of our shopping and dining facilities are wheelchair accessible via ramps. Also, many of our shows and main street entertainment have areas reserved for guests with disabilities. Additionally, there are specific boarding requirements and accommodations for those using wheelchairs at most attractions.
Casts, Braces or Supports
Guests with a cast, brace or support on one or more limbs will be restricted from riding rides where the cast, brace or support may present a hazard to the guest or others or reduce effectiveness of ride restraints as situations vary, our First Aid team assist guests with a disability, strapping or bandages to a limb to plan their day on an individual basis and determine which attractions can be undertaken safely. If your day will be impacted we do offer special discounts. Please speak with our Guest Services Team when you arrive.
Guests with an Amputation or Prosthesis
For safety reasons, guests with an amputated limb or prosthesis may be unable to use some of our attractions. As situations vary, our team can assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely. Please visit Dreamworld and WhiteWater World First Aid Clinics (Dreamworld - Map Reference G8, WhiteWater World – Map Reference Q9) prior to presenting to our attractions. Our Attractions Ride staff are not qualified to assess accessibility for the rider and will kindly ask you to present to one of our First Aid Clinics for details and allocation of an Attractions Pass. *See Attractions Pass for more detail.
Guests with Epilepsy and Motion Sickness
Some of our attractions are not recommended for guests with epilepsy, motion sickness or those who experience seizures. Please visit Dreamworld and WhiteWater World First Aid Centre (Dreamworld - Map Reference G8, WhiteWater World – Map Reference Q9) prior to presenting to our attractions for details.
Attractions Pass
To make your visit with us as simple as possible, our team will provide you with a detailed Attractions Pass. This pass will ensure the rest of your day is as seamless as possible. The Pass is valid for 6 months from date of issue, so you only have to come and visit us once, unless you like us, and then drop in as often as you like. Please visit Dreamworld and WhiteWater World First Aid Centre (Dreamworld - Map Reference G8, WhiteWater World – Map Reference Q9) prior to presenting to our attractions for details.

Dreamworld

Attraction Height, age and weight limits Physical guidelines for disabled guests Carer responsibility Other
Hop n Hoot

Riders must be 100cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Must be able to hold on with at least one arm

Carers have responsibility for any decision to ride for persons under their care.

Physical size must not reduce effectiveness of ride restraints

Tail Spin

Riders must be 130cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with at least one arm
  • Not suitable for paraplegics
  • Prosthetic limbs will be assessed and may need removal prior to riding

Carers have responsibility for any decision to ride for persons under their care and need to understand that they are unable to sit directly next to their guest during this ride.

Physical size must not reduce effectiveness of ride restraints

Skadoosh Bumper Cars

Riders must be 100cm to ride in a passenger capacity only and must be accompanied by a driver minimum 120cm

Riders must be 120cm to drive

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Passengers can not operate the steering wheel
  • Persons with epilepsy may be affected.
  • Bumping is part of the ride experience.

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of  ride restraints

Dorothy’s Rosy Tea Cup Ride

Riders under 90cm must be accompanied by an adult

  • Must be accompanied by a carer
  • Ability to maintain an upright seated posture.
  • The spinning nature of the ride mean neck control is required

Carers have responsibility for any decision to ride for persons under their care

Carers must be aware of nature of ride

Maximum 1 adult and 1 child per cup or 3 children per cup

FlowRider

Riders must be 110cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have full head/neck support
  • Not suitable for paraplegics
  • Prosthetic limbs must be removed prior to riding.
  • Riders will fall during normal operation and must be capable of that impact.

Carers have responsibility for any decision to ride for persons under their care

Carers must be aware of nature of ride, described as a dangerous recreational activity

All riders require safety brief by operator.

Gingy's Glider

Must be 120cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Must be able to hold on with at least one arm

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Rocky Hollow Log Ride

Children under 4 must be accompanied by an adult

  • Must be accompanied by a carer.
  • Upper body control required
  • Must be able to maintain an upright seated posture.
  • Not suitable for paraplegics

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Tower of Terror 2

Must be 120cm to ride

Must be under 200cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to hold on with at least one arm
  • Must have upper thighs and be able to restrict leg movement (artificially-OK)
  • Ability to hold the head back against the seat headrest.
  • Leg amputees must have prosthesis fitted
  • Not suitable for paraplegics
  • Not suitable for pacemakers

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Wipeout

Must be 120cm to ride

Must be under 200cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Full body control required
  • Must have the ability to maintain an upright seated posture
  • Ability to hold on with at least one arm
  • Not suitable for paraplegics or leg amputees, with or without prosthesis as ride hangs upside down and legs cannot be restricted without full muscle control.

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Puss In Boots Sword Swing

Children under 4 must be accompanied by an adult

  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture.
  • Must have the ability to hold on with at least one arm

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Giant Drop

Must be 120cm to ride

Must be under 200cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to hold on with at least one arm
  • Must have upper thighs
  • No artificial prosthesis are permitted, Prosthetic limbs must be removed prior to riding.
  • Ability  to hold the head back against the seat headrest under higher Gforces
  • Not suitable for pacemakers
  • Not suitable for paraplegics

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Shrek's Ogre Go Round

Children under 4 must be accompanied by an adult

  • Must be accompanied by a carer for horses
  • Ability to maintain an upright seated posture, may be assisted

Carers have responsibility for any decision to ride for persons under

 
Hot Wheels SideWinder

Must be 120cm to ride

Must be under 200cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Full body control required in case of evacuation
  • Ability to maintain an upright seated posture
  • Must be able to hold on with at least one arm
  • Ability  to hold the head back against the seat headrest under rapid turns, left right up and down including upside down, and rapid decelerationces for.
  • Leg amputees must have prosthesis fitted and be able to brace.
  • Not suitable for paraplegics

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Escape From Madagascar Coaster

Must be 110cm to ride

Must be under 195cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to hold on with at least one arm
  • Ability  to hold the head back against the seat headrest
  • Not suitable for paraplegics
  • Prosthetic limbs must be removed prior to riding

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Mad Jungle Jam

Children under 4 must be accompanied by an adult

Children under 1 are not permitted to enter the attraction

  • Ability to deal with impact of foam balls
  • Stairs to upper level are in place
  • Wheelchair access to lower level

Carers have responsibility for any decision to ride for persons under their care

.

Vintage Cars

Under 120cm must be accompanied by an adult

Must be 120cm to drive

Children under 1 are not permitted to ride

  • This ride is not suitable for guests with casts, splints or broken bones (Driver)
  • Must be accompanied by a carer
  • Must have the ability to hold on
  • Ability to maintain an upright seated posture.
  • Brake and accelerator are foot controlled and due to the free nature of control, others may bump from behind.

Carers have responsibility for any decision to ride for persons under their care

Drivers must be able to understand and obey traffic signals

Big Red Car

Children under 4 must be accompanied by an adult

  • Must be accompanied by a carer

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Dreamworld Express

Children under 4 must be accompanied by an adult

  • Must be accompanied by a carer
  • Wheelchair and pram access

Carers have responsibility for any decision to ride for persons under their care

 
Dreamworld Cinema

Children under 4 must be accompanied by an adult

  • Seating available for carers upon request

Carers have responsibility for any persons under their care

 
Motocoaster

Must be 130cm to ride a motorbike

Must be 110cm to ride in a sidecar

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Not suitable for paraplegics
  • Must have upper thighs
  • No artificial prosthesis permitted on the ride
  • Ability to hold on with at least one arm

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Buzzsaw

Must be 130cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Full body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with at least one arm
  • Leg amputees and double arm amputees not permitted to ride
  • Ability  to hold the head back against the seat headrest

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

Shockwave

Must be 120cm to ride

  • Must be accompanied by a carer
  • Must have upper thighs
  • Ability to hold on with at least one arm

Carers have responsibility for any decision to ride for persons under their care

Physical size must not reduce effectiveness of restraints

The Claw

Must be 120cm to ride

Must be under 200cm to ride

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with at least one arm
  • Not suitable for paraplegics
  • Prosthetic limbs must be removed prior to riding

Carers have responsibility for any decision to ride for persons under their care

 

WhiteWater World

Attraction Height, age and weight limits Physical guidelines for disabled guests Carer responsibility Other
TRIPLE VORTEX

Must be 120cm to ride

Max weight 180kg – double tube

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer in a double tube
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

 

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

LITTLE RIPPERS

Must be 120cm to ride

Max weight

113kg – single tube

181kg – double tube

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer in a double tube
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

 

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

TEMPLE OF HUEY

Must be 120cm to ride unaccompanied

Between 100cm to 120cm must be accompanied by an adult

Max weight

113kg – single tube

181kg – double tube

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer in a double tube
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

The RIP

Must be 120cm to ride

Max weight

300kg combined

(seats 4)

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

The BRO

Must be 140cm or under

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be accompanied by a carer
  • Must have ability to hold head above water
  • Upper body control required
  • Maintain horizontal core strength for duration of ride
  • Ability to hold on with a minimum of 2 arms
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

Pipeline Plunge

Must be 100cm to ride slides

Age restriction 1year

  • Must be accompanied by a carer
  • Must have ability to hold head above water
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted on slides

Wiggle Bay

Must be 130cm or under

  • Must be accompanied by a carer
  • Must have ability to hold head above water
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted on slides

Cave of Waves  
  • Must be an able swimmer
  • Must be accompanied by a carer
  • Must have ability to hold head above water

Carers have responsibility for any decision to ride for persons under their care

Waterproof wheelchair available

Green Room

Must be 120cm to ride

Max weight

300kg combined

(seats 4)

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

HYDROCOASTER

Must be 100cm to ride

Min weight 50kg combined

(min seat 2)

Max weight

270kg combined

(seats 3)

  • This ride is not suitable for guests with casts, splints or broken bones
  • Must be an able swimmer
  • Must have ability to hold head above water
  • Must be accompanied by a carer
  • Upper body control required
  • Ability to maintain an upright seated posture
  • Ability to hold on with a minimum of 1 arm
  • Artificial prostheses must be free from sharp edges and metal objects
  • Riding artificial prosthesis’ must be covered with a soft covering eg, wetsuit
  • Riding artificial prosthesis’ covers must be approved by Management prior to riding
  • Artificial prosthesis removal /transportation is responsibility of carer
  • Due to nature of slide, riders may unintentionally fall out of tube during and/or on exit of ride

Carers have responsibility for any decision to ride for persons under their care

Two carers maybe required for artificial prosthesis transportation

Casts or metal braces not permitted

THE Wedgie

Must be 130cm to ride

Max weight 115kg

  • This ride is not suitable for guests with casts, splints or broken bones
  • Upper and lower body control required
  • Must have ability to hold head above water
  • Must have a minimum of both arms and legs and ability to comply with specific riding instruction
  • Artificial prosthesis not permitted

Carers have responsibility for any decision to ride for persons under their care

Casts or metal braces not permitted